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- Plan and supervise a specific functional area within the Investment Administration team.
- Assist the Manager with implementing, evaluating, and ensuring that the team's day-to-day output is in line with the servicing value proposition.
- Drive accountability for the team to perform according to contracted performance areas and to deliver the highest level of service to stakeholders.
- Ensure daily control procedures are adhered to and proactively identify and report on operational risks.
- Evaluate and report on process improvements to ensure effectiveness, efficiency, and risk management.
- Mentor and coach team members, including coaching in effective query management and resolution.
- Promote accuracy and maximise productivity within the team.
- Ensure effective communication with internal and external stakeholders.
- Assist with the implementation of changes to existing products and processes as well as new products.
- Resolve client queries by evaluating problems regarding service issues and enquiries.
- Grade 12
- Relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)
- A minimum of 5 years' experience within the LISP industry
- Consistent good KPA performance over the past 5 years
- Experience with process improvement methodologies
- Strong analytical and problem-solving skills
- Strong interpersonal and client relationship skills
- Strong communication skills (both verbal and written)
- Proven ability to work independently and proactively
- Excel proficiency at an intermediate level
- Positive, can-do attitude
- Ability to work under pressure/flexibility
- Honesty, integrity and respect
- Ownership and accountability
- Ability to co-operate and thrive both within an independent and team environment
- Self-starter with a growth mind-set
Team Leader: Operations - Johannesburg - Sanlam

Description
Key Responsibilities:
Requirements:
Attributes:
About Us:
We pride ourselves in helping our employees realise their worth. We're all about building strong, lasting relationships with our employees and providing many opportunities for growth and development.
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