Claims Service Consultant - Cape Town, South Africa - Santam
Description
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
This career opportunity is available at Echelon a division of Santam for a Claims Service Consultan t, who will be based in Sunclare Building, 21 Dreyer Street, Claremont, Cape Town.
Main functions:
Register claims and make decisions regarding merit
Manage claims in terms of SLA's
Appoint assessors if necessary
Negotiate settlements
Daily estimate updates as well as note attachment to system
Timeous and efficient management of inbox
Liaise with brokers
Prompt feedback and handling of complaints (internal & external)
Assisting with the loading of payments and bordereaux's.
What will make you successful in this role?
Be able to work well under pressure with minimal supervision.
Have the ability to work well in a team. Be able to actively encourage open and frank communication.
Be logically minded and have the ability to make informed decisions.
Subscribe to the purpose, vision, and values of the company.
Personal Attributes
Business insight - Contributing independentlyManages complexity - Contributing independentlyPlans and aligns - Contributing independentlyManages conflict - Contributing independentlyCore Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyBuild a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.