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    • Onboarding Success Manager - Cape Town - Impact

    Impact
    Impact Cape Town

    1 week ago

    Default job background
    Description

    Job Overview

    We are seeking a skilled Associate Onboarding Success Manager to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong understanding of the digital marketing ecosystem.

    Key Responsibilities:

    • Launch new accounts through a defined onboarding process, ensuring metrics are accurate across all clients.
    • Become the client champion during Onboarding, proactively managing internal and external teams to client launch.
    • Provide direct support via email, Zoom, chat, and in-app tools to advertisers throughout the onboarding phase.
    • Capture and document critical client account and business information to ensure a smooth transition to Success.

    Requirements:

    • Bachelor's Degree Required
    • 3+ years of client-facing experience
    • Excellent verbal and written communication skills
    • Solid understanding of the digital marketing ecosystem
    • Healthy dose of initiative and flexibility

    Benefits:

    • Hybrid, Casual work environment
    • Responsible PTO policy
    • Training & Development
    • Medical Aid and Provident Fund
    • Restricted Stock Units
    • Internet Allowance
    • Fitness club fee reimbursements
    • Technology stipend
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