Beauty Coach 50 - Rosebank, South Africa - Clarins
Description
Beauty coach 50 - Woolworths Pavilion:
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence.
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Do you want to help write the next chapter of our story?
The role:
The Beauty Coach is an Ambassador of the brand's uniqueness. A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team.
Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.
What you'll do:
Delivering the best Clarins CARE Selling Ceremony to customers
- Lead the consultation and personalize the beauty ritual, understanding customers' concerns
- Demonstrate the products in line with the Clarins protocols
- Offer crosssell and crosssample recommendations to customers
- Handle product objections and overcome selling challenges
- Conduct onetoone remote consultations based on Distance Care principles
- Systematically collect and record and maintain acccustomersomers' data information, observing confidentiality
- Support any CRM activities decided at store level (use the recall system)
- Deliver products combination and product alternative proposals
- Remain informed of brand information and share the relevant information with customers
- Follow beauty trends and competitors' news
- Share the brand's 360° presence, promoting brand's social media and ecommerce availability
- Understand sales KPI and activate the action levers to reach the required goals
- Report daily sales amount while highlighting any difficulties and recommendations
- Execute POS process and correctly use POS tools to maximize efficiency
- Participate to POS administration and ensure a high standard of hygiene
- Execute merchandising guidelines in the store
- Maintain optimum level of stocks, testers, samples and disposable sales tools
- Contribute to the perfect execution of launches, ongoing trade marketing animations and instore events
You are:
- Customer Focused
- Teamplayer
- Selfmotivated with a high level of energy, enthusiasm and engagement
- Proactive mindset, curiosity and eagerness to learn
- Highly Organized with good attention to details
- Selfaware with good emotional intelligence and control
- Flexibility and positive attitude
- Integrity
You have:
- Minimum Matric Certificate
- A passion for Beauty (strong interest & curiosity about news, brands, competitors)
- A passion for Selling
- Mandatory Requirements:_
- Full COVID19 vaccination required
- South African Citizenship (Employment Equity/Affirmative Action)
We have:
- 70 years of expertise in beauty and spa, with the Clarins and My Blend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- An inclusive work environment
- Development opportunities
- A broad training offer
- Attractive compensation and benefits
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
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