Sales Team Leader - Umhlanga Rocks, South Africa - Huntswood

Huntswood
Huntswood
Verified Company
Umhlanga Rocks, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Managing Performance and achievement of team KPIs

  • Leave/ Absence management ensuring required resourcing is available as per SLA.
  • Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
  • Maintains team Motivation.
  • Reward & Incentive are planned and implemented on an ongoing basis.
  • Ensure that the employee experience is consistent with the HW culture and
  • Ongoing sales coaching is provided to the team.
  • Regular call listening to provide guidance and support.
  • Team professional Development is considered and addressed with the advisor (CPD, succession, career pathing, ect)
  • Sharing of best practices with the team
  • On going knowledge sharing activities to keep the team updated
  • Monthly 11s with team members
  • Identify skills / knowledge gaps and independently address or escalate for assistance.
  • Identify and nurture top talent within the team.
  • Develop a repository of resources that can be used during meetings/ coaching to build and development the team.
  • Establish the mechanisms that best drives performance within the team to aid continuously high levels motivation.
  • Based on trend reporting understand key challenges and partner with learning to address.
  • Quality Standards are monitored on an ongoing basis with particular focus on CSAT.
  • Necessary actions are taken to address gaps (knowledge & skill).
  • A continued focus on customer experience by reintegrating on an ongoing basis with the team the high standards expected.
  • The leader must refer to and complete all operational requirements/ task in line with the departments operating rhythm.
  • Host regular meetings to update and check in with the team. Capacity/ Resource Plan in line with the occupancy requirements
  • Manage call queues and wait times.
  • Process management
  • Internal compliance and quality control mechanisms are in place.
  • Participate in department related projects and change activities.
  • Execute actions arising from business related projects.
  • Connect and collaborate with others in the project team to ensure successful outcome.
  • Keep stakeholders well informed with ongoing communication on progress/ setbacks.
  • Timeously responding to queries and communication from the client
  • Prepare adequately for client visits
  • Maintain good communication and build healthy working relationships with the client.
  • Keep the client aware of necessary information by providing regular feedback
  • Build confidence with the client by sharing achievements and note worth information.
  • Report on continuous improvement activities within the department if required to.
  • In conjunction with your Ops Lead identify change initiatives which could benefit your team or wider department
  • When invited partner with Business on wider organizational change initiatives.
  • Drive change initiatives ensure it as the desired outcome within your team.
  • Monitor the results of the change activities within your team and report to your Ops Leader.
  • All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)

Key Competencies

  • Understanding of Business processes & policies
  • Planning
  • Leading sales teams
  • Analytical
  • Conflict resolution
  • Strong communication
  • Listens to understand.
  • Run effective meetings.
  • Goal/ Target Orientated
  • Self-Directed
  • Sales Coaching
  • Able to successfully upskill a team.
  • Able to demonstrate sales ability and different sales techniques.
  • Developmental Approach to building the sales and service capability within the team.
  • Provides learning opportunities in everyday work.
  • Identity together with the advisor, professional and personal goals and support their achievement towards this.
  • Understand the best tools to use to develop key competencies / skills within sales teams.
  • Administration
  • Leadership
  • Planning
  • Organizational
  • Continuous improvement
  • Operational Knowledge
  • Prioritization of workload
  • Good communication (written and verbal)
  • Time Management
  • Structured approach
  • Report Feedback
  • Relationship Building
  • Professional
  • Good communicator
  • Provides Input and suggestions for continuous improvement.

Behavior

  • People Positive
  • Fair
  • Approachable
  • Good communicator
  • Solutionist
  • Role model Huntswood Culture & values
  • Set clear expectations.
  • Integrity
  • Takes responsibility and accountability for the team's output.
  • Inspirational
  • Knowledge sharing
  • Provide guidance & support. Promote a culture of high performance.
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