Customer Experience Manager - Ekurhuleni - Job Masters

    Job Masters
    Job Masters Ekurhuleni

    1 week ago

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    Description

    Job Title: Customer Experience Manager Southern Africa International OEM East Rand

    Salary Range: R 940 000 - R 1 300 000 per annum, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund.

    Job Summary:

    To lead, direct and drive the strategic and operational development activities within customer service in Southern Africa.

    The role requires the implementation of a delivery network, operational targets, activities, performance, delivery and execution of meeting the customer expectations that is aligned to the corporate business strategy for Southern Africa.

    Main Responsibilities:

    • Lead, actively coach the customer service managers and customer service representatives with effective and efficient support that contributes to the achievement of the business objectives and growth.
    • Proactively support the sales team in driving sales targets, take part in leads and opportunity generation for sales and sales campaigns
    • Implementing effective business processes, guidelines, and strategies to increase the efficiency of customer service and business operations jointly with the leadership team and with the extended management team.

    Requirements:

    Experience and Knowledge:

    • A minimum of 8-10 years with proven customer service management within a multi-national company.
    • A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.
    • Extensive knowledge of ERP systems including DOH, COH, and Syspro.
    • Knowledge of customer service principles and practices.

    Candidate Profile:

    • A formal tertiary qualification in Business Management is essential.
    • Ability to manage managers and the operations team
    • Results orientated | Emotionally intelligent | Self-starter/demonstrates initiative
    • Hands-on attitude | Ability to represent organisation positively
    • Attention to detail | Accountability for actions | Integrity

    Working Conditions:

    Domestic and from time to time cross-border travel will be required to engage with customers.

    Occasional international travel to attend meetings and/or training.

    Will spend time at a desk working on a computer and attending meetings.

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