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  • IT Support Technician - Midrand - Persona Staff

    Persona Staff
    Persona Staff Midrand

    2 weeks ago

    Persona Staff background
    Description

    Job Description

    Responsibilities and Requirements

    • The primary functions of the IT Support Technician include installing, maintaining, and repairing hardware, software, and networking components to ensure the smooth operation of all information systems.
    • An IT Support Technician must possess the skills to manage, diagnose, repair, and maintain all IT-related systems required by the Company.

    The technician is responsible for a reliable IT environment from installation to end-of-life.

    Key Responsibilities:

    1. Configure and install software and hardware components to ensure usability.
    2. Maintain software and hardware for all WANs, LANs, emails, telecoms, and internet connectivity.
    3. Ensure compliance with electrical safety standards.
    4. Restore or replace faulty or damaged hardware.
    5. Safeguard privacy and security on computer systems.
    6. Upgrade and install anti-virus software to ensure security.
    7. Test new hardware and software.
    8. Provide technical support as the first point of contact for error reporting.
    9. Perform daily backup operations.
    10. Maintain technical documentation.
    11. Manage Service Level Agreements with IT-related suppliers.
    12. E nsure alignment of company and group IT procedures and guidelines.

    Requirements:

    • Maturity (Matric) is essential.
    • A related tertiary qualification is mandatory.
    • A+ and N+ certifications are required.
    • At least 3 years of experience in an IT technician or similar position with ambition to progress in the IT sector.
    • Proficiency in Windows and Mac OSX operating systems.
    • Strong knowledge of desktop, operating system, and software essentials.
    • Experience with Microsoft Exchange 2016/2019 and Microsoft Certification.
    • Advantageous experience with IP CCTV.
    • Excellent written, verbal, and interpersonal communication skills.
    • Ability to work after hours, over weekends, and on public holidays with minimal notice.
    • Must have a valid driver's license with own reliable transportation.
    • Must have reliable communication/internet access at home for occasional after-hours support.
    • Must be able to communicate effectively with customers and respond to technical queries.
    • Self-motivated with the ability to use initiative and operate with minimal supervision.

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It support technician