Information Systems Support Specialist - Cape Town - Tando Business Solutions

    Tando Business Solutions
    Tando Business Solutions Cape Town

    1 week ago

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    Description

    Job Title: IS Support Specialist

    Please note that preference will be given to South African candidates from designated groups.

    Employee Value Proposition:

    The Information Systems (IS) support team is the backbone of our operations, ensuring that our systems run smoothly and enabling our teams to consistently meet and exceed client expectations. As an IS Support Specialist, you will be technically challenged, supported, and valued while enjoying a flexible work-life balance and being part of a high-performing, collaborative team.

    Why Join Our Team?

    1. The role is challenging and rewarding, with a robust and reliable tech stack using Microsoft software and tools.
    2. This night operator role allows for remote work, minimizing commuting time and avoiding traffic. You will receive a UPS to ensure uninterrupted remote working experience.
    3. You will not be isolated, as you will be part of a supportive and visible team with two other support team members working complementary shifts.
    4. Be part of one of the leading Asset Management firms in South Africa, with international operations, a strong brand, and reputation in the industry.
    5. Cape Town offers an active and vibrant culture, good quality of life, and beautiful surroundings.

    We are looking for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on our production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we would like to hear from you.

    Responsibilities:

    1. Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
    2. Document all automated and data distribution processes, service level agreements, and escalation procedures, including incidents, errors, and workarounds in the register.
    3. Perform all relevant predefined support and maintenance requests.
    4. Elevate all relevant incidents and errors to applicable second- and third-line support.
    5. Conduct trend analysis on incidents and problems to identify problem areas.
    6. Implement proactive measures, tools, and systems to monitor availability of service components and data.
    7. Collaborate closely with teams to ensure a continuous, stable, and efficient environment.
    8. Efficiently and accurately execute core job aspects.

    Requirements:

    Ideal qualifications/skills:

    1. A relevant Degree or Diploma.

    Ideal experience:

    1. A minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry or similar environment.

    Tech Stack:

    Tech Stack Required:
    T-SQL
    Tech Stack Desired:
    SSRS
    Azure or similar cloud capability
    ActiveBatch or similar automation tool
    PowerShell or similar scripting language
    C#

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