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  • Remote Desk Service Technician - Gauteng - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Gauteng

    2 weeks ago

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    Description

    Job Title: Remote Desk Service Technician

    Summary:

    This role involves providing first-level technical support to clients, assessing issues and escalating when necessary, as well as conducting troubleshooting, software installations, and remote assistance.

    Description:

    Key Responsibilities:

    • Deliver first-level technical support via remote access or phone.
    • Assess issues and escalate to second-level support when needed.
    • Conduct technical troubleshooting and corrective actions remotely.
    • Perform software installations and upgrades using remote access.
    • Utilize augmented reality technology when applicable.
    • Create service reports and log service tasks in the ticketing system.
    • Offer remote support to on-site technicians with device installation, commissioning, and technical queries.
    • Provide technical assistance to Key Account clients as needed.
    • Carry out on-site repairs, installations, and off-site troubleshooting and support.
    • Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labeling, and inspection systems.
    • Manage spare parts inventory in the service department.
    • Promote and sell service products and solutions.

    Requirements:

    • Hands-on experience repairing and installing PC-based devices or processor-controlled equipment.
    • Strong understanding of operating systems and network technology.
    • Solid knowledge of electronics and basic mechanical principles.
    • Ability to read wiring diagrams, schematics, and spare part breakdowns.
    • Familiarity with TCP/IP connections and various system bus protocols.
    • Confident and able to perform under pressure, show initiative, and demonstrate strong organizational skills.
    • Dependable and professional customer interactions.
    • Eager to continue learning and growing through ongoing training after a thorough onboarding process.
    • Customer-oriented and self-motivated.
    • Strong analytical skills for troubleshooting and diagnostics.

    Minimum Qualifications:

    • Associate degree or equivalent training as a communications Technician or IT Specialist in Electronics/Electrical Engineering.
    • Experience as a Technical Customer Service Agent.

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