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- Deliver first-level technical support via remote access or phone.
- Assess issues and escalate to second-level support when needed.
- Conduct technical troubleshooting and corrective actions remotely.
- Perform software installations and upgrades using remote access.
- Utilize augmented reality technology when applicable.
- Create service reports and log service tasks in the ticketing system.
- Offer remote support to on-site technicians with device installation, commissioning, and technical queries.
- Provide technical assistance to Key Account clients as needed.
- Carry out on-site repairs, installations, and off-site troubleshooting and support.
- Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labeling, and inspection systems.
- Manage spare parts inventory in the service department.
- Promote and sell service products and solutions.
- Hands-on experience repairing and installing PC-based devices or processor-controlled equipment.
- Strong understanding of operating systems and network technology.
- Solid knowledge of electronics and basic mechanical principles.
- Ability to read wiring diagrams, schematics, and spare part breakdowns.
- Familiarity with TCP/IP connections and various system bus protocols.
- Confident and able to perform under pressure, show initiative, and demonstrate strong organizational skills.
- Dependable and professional customer interactions.
- Eager to continue learning and growing through ongoing training after a thorough onboarding process.
- Customer-oriented and self-motivated.
- Strong analytical skills for troubleshooting and diagnostics.
- Associate degree or equivalent training as a communications Technician or IT Specialist in Electronics/Electrical Engineering.
- Experience as a Technical Customer Service Agent.
Remote Desk Service Technician - Gauteng - Findojobs South Africa
2 weeks ago

Description
Job Title: Remote Desk Service Technician
Summary:
This role involves providing first-level technical support to clients, assessing issues and escalating when necessary, as well as conducting troubleshooting, software installations, and remote assistance.
Description:
Key Responsibilities:
Requirements:
Minimum Qualifications:
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Service Technician
Stepco Recruitment- Pretoria
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Field Service Technician
iStaff Recruitment- Pretoria
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On Site Service Technician
Cummins Inc.- Gauteng
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Field Services Technician
Booyco Electronics- Gauteng
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Field Service Technician Tshwane
iStaff Recruitment- Pretoria
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RB 415503 - Maintenance Fitter/Service Technician - Johannesburg Market Related
Professional Career Services - Gauteng- Gauteng
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Field Service Technician
Network Recruitment- Centurion
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Field Service Technician
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Service and Repair Technician
Primeserv Recruitment- Centurion
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UC Field Service Technician & Programmer - Gauteng R25k ctc pm - R30k ctc pm
Neo Batho (Pty) Ltd- Pretoria
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Service Technician
Dante Personnel- Kempton Park
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Site Services Technician
Spinnaker Software- Midrand
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IT Service Desk Technician
TalentCru- Sandton
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Technical Service Technician
Emporium Human Capital- Johannesburg South
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Telecoms/ICT Field Service Technician
ICT Engage- Centurion
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it service desk technician ii
TalentCru- Sandton
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Field Service Technician M/F
CFAO- Kempton Park
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Technician
Full time Recruitment on Demand- Pretoria
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Technical Coordinator
Fidelity Services Group- Pretoria
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Technical Coordinator
Fidelity Services Group- Gauteng
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Automotive Working Foreman
Dot Service- Pretoria