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  • Customer Retention and Sales Professional - Pretoria - The Talent Room

    The Talent Room
    The Talent Room Pretoria

    3 weeks ago

    Default job background

    Job title: Customer Retention Intern

    Description

    A career opportunity has arisen at The Talent Room in Fourways, Johannesburg.

    Salary: R7500,00 per month

    This is a 12-month internship position aimed at individuals currently unemployed.

    Key Responsibilities:

    • The successful candidate will be responsible for scheduling and managing bookings for vehicles in the workshop, ensuring efficient processes and customer satisfaction.
    • Engage with customers to understand their needs and promote services, products, and upgrades in the workshop.
    • Identify sales opportunities and work towards meeting targets by promoting our services effectively.
    • Follow up with customers post-service to ensure they are satisfied and offer additional services where applicable.
    • Assist in resolving customer queries and providing exceptional customer service at all times.
    • BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH EXISTING AND POTENTIAL CUSTOMERS TO ENSURE REPEAT BUSINESS AND CUSTOMER RETENTION.
    • Provide administrative support to the team, including updating customer records and processing bookings efficiently.
    • Communicate vehicle status and service needs to customers in a clear and timely manner.

    Requirements:

    • Matric certificate with a minimum average of 60%
    • No criminal record
    • Must be currently unemployed
    • Possess a strong passion for customer service and retention
    • Excellent communication skills, both verbal and written
    • A proactive approach with the ability to identify and seize sales opportunities
    • Organized and detail-oriented with good time management skills

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