Call Centre Manager - Umhlanga, KwaZulu-Natal
23 hours ago
Job description
The Role:
With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage
We are looking for an energetic and experienced Contact Centre Manager to join our Services teams.
The Detail
:
- As a Contact Centre Manager at the Ignition Group, you will be responsible for managing and directing the operations within the contact centre.
- The primary goal of this position is to ensure that quality experience is provided to customers through all communication channels (telephone and online) and to mentor and provide leadership to a group of Contact Centre Campaign and Team Leads.
- We operate both domestically and internationally.
Skills
- Demonstrate the ability to plan and organise.
- Ability to develop and nurture improved performance across sales and/or service.
- Excellent communication and stakeholder engagement skills.
- Excellent telephone manner with a clear speaking voice.
- Familiar with CRM systems and practices.
- Ability to work under pressure and meet deadlines.
- Ability to manage conflict using a solution-focused approach.
Requirements:
- At least 6 years inbound, or outbound contact centre experience.
- At least 4 years Contact Centre Manager experience.
- Proven experience managing a team of Contact Centre Campaign and Team Leads
- Experience in a customer service, campaign in contact centre environment required.
Similar jobs
The Role: · With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage · We are looking for an energetic and experienced Contact Centre Manager to ...
1 day ago
We are seeking an experienced and dynamic Call Centre and Operations Manager to join our Tip-offs Anonymous (TOA) team. · ...
1 week ago
+ Job summary: Deloitte is seeking an experienced and dynamic Call Centre and Operations Manager to join our Tip-offs Anonymous (TOA) team. · + Qualifications: 3-year Bachelor's degree, 4–6 years' management experience in a Professional Services, Financial, Legal, Forensic or Whi ...
1 week ago
We are looking for a Centre Manager for a role based in Ladysmith KZN whose purpose is to manage a centre by optimizing all trading opportunities, · including lease agreements,and ensuring that the portfolio financial performance remains sound and optimizing the building's income ...
1 month ago
The Cash Centre Manager oversees operations at the Durban Cash Centre of the South African Reserve Bank (SARB), ensuring availability and integrity of banknotes. · Provide strategic direction to the cash centre team. · Oversee policies, processes, and procedures. · ...
2 days ago
The purpose of this position is to oversee · the operations at the Durban Cash Centre, · ensuring the availability andthe public.Provide strategic direction · Oversight application cash centre polices · Promote continuous workflow improvement ...
1 day ago
The Cash Centre Manager will oversee operations at the Durban Cash Centre of the South African Reserve Bank (SARB), ensuring availability and integrity of banknotes to the public. · Provide strategic and operational direction to cash centre team. · Oversight application of cash c ...
2 days ago
We are seeking a highly experienced and motivated individual to manage and oversee the operations of our training centre. · ...
3 weeks ago
We make health happen. · As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. · ...
1 month ago
We are seeking an experienced Call Centre Manager who takes full ownership of performance, discipline,and results. · This role requires a strong personality with excellent conflict management and decision-making skills, high tolerance for pressure,and performance-driven environme ...
1 month ago
+National Customer Services Centre Manager+ · Job summary: National CSC Manager. · Responsibilities include client relationship management, business development and improvements, standard operating procedure management, technology support implementation, budget management and str ...
6 days ago
Assessment Practices Quality Project Manager: Centre For Quality Promotion And Assurance
Only for registered members
+Job summary: Assessment Practices Quality Project Manager will manage all aspects of Assessment Practices Quality Project at Centre For Quality Promotion And Assurance. · +Responsibilities:Management and co-ordination of Assessment Practices Quality Steering Committee · Ensure t ...
1 week ago
assessment practices quality project manager: centre for quality promotion and assurance
Only for registered members
The Durban University of Technology (DUT) is seeking an Assessment Practices Quality Project Manager for its Centre for Quality Promotion and Assurance Team. The successful candidate will oversee all aspects of the Assessment Practices Quality Project, ensuring efficient processe ...
1 week ago
The role · We are seeking an experienced and results-driven · Head of Operations · to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. T ...
23 hours ago
We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. · ...
1 month ago
The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. · ...
1 month ago
We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban.The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensur ...
2 days ago
The role we are seeking is for an experienced and results-driven Head of Operations to oversee contact centre operations at our site in Umhlanga. · Own the leading and managing of operational teams to support clients across multiple industry verticals · ...
1 month ago
We are seeking a National Facilities Manager to provide specialist advice, assistance, and leadership in any area associated with the procurement, provision, delivery, maintenance in the area of Facilities Management. · ...
1 week ago
We are seeking a National Facilities Manager to provide specialist advice, assistance and leadership in any area associated with the procurement, provision delivery maintenance in the area of Facilities Management. · Provide ongoing Operational Services and Building Services spec ...
1 week ago