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  • Field Support Engineer/Technician - Wes-Kaap - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Wes-Kaap

    3 weeks ago

    Default job background
    Description

    Key Responsibilities

    1. To ensure all customer calls are attended to according to the agreed contract with the customer.
    2. Petrol Card Management: Accurately book mileage on the system based on the productivity report submitted daily by the Field Support Leader. If mileage is incorrect, provide corrected mileage for correction.
    3. Scheduling Appointments: Only request appointments from authorized users. The FSE must ensure that appointments are set.
    4. Productive Call Rate: Maintain a minimum of 3.5 resolved calls per day for Field Support and 5 resolved calls per day for Onsite Support.
    5. Productivity Time: Achieve a productivity rate of 75%.

    Meet Service Level Agreements (SLA) always.


    Job Description

    This role involves ensuring that customer calls are handled effectively and efficiently in accordance with contractual agreements. The ideal candidate will have excellent communication skills, be highly organized, and be able to work independently with minimal supervision. The job requires strong problem-solving skills, attention to detail, and the ability to maintain accurate records.


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