Senior Client Relationship Manager - Johannesburg, South Africa - Kaelo

Kaelo

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description:

Purpose
The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

Building and maintaining relationships with clients and key personnel within key account companies
Conducting reviews and needs based research to ensure clients are satisfied with products and services
Identify and implement upsell and cross selling opportunities
Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
Manage a portfolio of clients in accordance to the agreed Service Level Agreement
Develop and enhance retention and growth strategies
Develop, maintain and improve consistent client communication and engagements
Track, measure and evaluate the effectiveness of CRM processes within each client
Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
Manage and strengthen the relationship with all clients in the portfolio
Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
Ensure that all events are monitored in accordance with the allocated budget
Document all meetings and ensure clients receive feedback within agreed upon turnaround times
Develop proactive initiatives that improve the client's business and efficiencies within Kaelo

Qualifications:

PERSON DETAILS :
WORK EXPERIENCE

REQUIRED
Customer facing experience

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

PREFERRED
Education and or training background

EDUCATION :

QUALIFICATIONS :
ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED
Grade 12 matric

PREFERRED
Relationship management

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
Report writing skills

Process skills

PowerPoint and presentation skills

Additional Information

Accountability

Action orientated

Communication

Business writing and presentation skills

Problem solving skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious
Should you progress in the interview process, we may request special person information* from you.

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