Success Client Associate - Pretoria, South Africa - Merge Codes Academy

Description

Our organization is hiring for a success client associate to join our team

Responsibilities:
Maintain a high level of professionalism, empathy, and business acumen across multiple customers, connecting trends and themes as you goProvide first and second level support of our customersManaging end-to-end basic product/service renewal sales process via phone and emailAdministratively focused and highly goal-oriented with renewal sales targets based on task or activityEffectively partner with internal and external clients, will make a minimum of 50+ customer contacts per dayBuild long-lasting partnerships with Sales Reps, Operations Services, and management to improve systems and processesIncreased Adoption – Increase adoption of functionality and usage consistent with the company Account Plan and in line with the customer ProgrammeManage KPI's to ensure both customer and department performanceRespond to high volume of email requests, phone calls, live chats and provide in-person tradeshow and market supportTrack all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsorsCore Skills and Requirements:Unquestionable personal integrity and work ethicStrong sense of urgency and ability to prioritize tasks with minimal supervisionAble to pass a drug check and background investigationAble to work rotating shifts including graveyard or swing, including weekends and holidays, on a regular basisAble to sit and stand for long periods of timeAble to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition