B2B Virtual Sales Account Manager - Johannesburg

Only for registered members Johannesburg, South Africa

1 day ago

We are looking for Virtual Sales Account Managers to join our telecommunications campaign to maintain and grow a portfolio of corporate clients by driving New Business and Cross-Selling as well as reduce churn and achieve a 90% in contract portfolio. · This role will exercise you ...

Job description

This role will exercise your abilities in both as a Hunter and a Farmer within the Telecommunication space.

You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience.

Achievement of Sales targets, and customer satisfaction is key to your success in this role.

Job Responsibilities

Target Achievement:
Achieve individual sales targets and KPI's

Cold calling:
Ability to acquire new clients
Ability to up-sell and cross–sell
Strong focus on acquisitions
Ability to source and convert own leads
Seize opportunities to upsell products when they arise
Ability to contact customer base monthly
Prospect and build new client pipelines
Ability to retain out-of-contract and renewable customers

Customer Relationship Management:
Responsible for developing relationships with the assigned customer base and new clients
Create ongoing rapport with business clients
Maintain and grow existing client base
Conduct customer account analysis
Maintain, build and service relationships on a regular basis

Query Management:
Identify, address and resolve concerns / queries
Provide feedback to customers within 2-24hrs
Follow SDT process created for mid to complex query resolution

Reporting:
Provide accurate forecasting daily on Sales Force
Verify sales report daily
Maintain and keep accurate records on opportunities on Sales Force and Excel
Maintain and keep accurate records on Commits weekly
Up-to-date reporting on marketing leads provided
Reports to be submitted within the timeframes required

Processes and Procedures:
Ensure all policies and procedures are adhered to
Ensure all interactions are captured on the relevant systems in the approved manner
Minimum Requirements

Matric/Senior Certificate
2 years solid B2B salesexperience marketing mobile and data solutions to businesses (B2B) coupled with prior account management experience
Proven track record in B2B sales
Proficiency in MS Office and exceptional presentation abilities
Full understanding of large/corporate client and sales principles
Experience within the ICT Industry will be an added advantage
Clear criminal record

Behaviour And Competencies Required

Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment
Strong Sales ability coupled with business acumen
Excellent presentation skills
Communication skills
Decision making skills
Excellent interpersonal skills
Time management skills
Ability to formulate, set and manage goals and objectives
Ability to cope with high pressure levels and manage stress effectively
Excellent telephone and email etiquette
Strong relationship building, account planning and process competence skills
Telecommunications product and industry knowledge
Must be able to work accurately with great attention to detail

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

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