Support Technician Learnership - Cape Town, South Africa - Core Group

Core Group

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Do you have a passion for technology and innovation? Are you looking for an exciting opportunity to kickstart your career or gain valuable leadership experience?

Look no further than the iStore We're seeking dynamic and talented technical support learners to join
our in-store tech team.

At the iStore, we're committed to creating a fun and exciting work environment where you'll have the opportunity to grow and develop your skills.

We offer competitive compensation, training and development programs, and the chance to work with some of the most talented and passionate people in the industry.

As a Technical Learner you'll be an integral part of our store's technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers.

You'll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.

Minimum Requirements:

Completed Matric
Basic knowledge of computer hardware and software
Familiarity with common operating systems (e.g., Windows, macOS, Linux)
Basic understanding of networking concepts and protocols
Ability to troubleshoot and solve technical problems
Excellent communication and interpersonal skills
Ability to work well in a team environment
Strong customer service orientation
Familiarity with support ticketing systems

Responsibilities:

Provide technical support to customers instore and over the phone
Troubleshoot and resolve issues with software
Install and configure new hardware and software for customers
Provide support to customers on how to use their Apple products
Maintain accurate records of customer interactions and repairs
Work closely with other members of the technical team to ensure the smooth operation of the store

Key Competencies:

Learning Agility: Ability to learn quickly and adapt to new technologies and processes
Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
Initiative: Ability to take ownership of problems and follow through to resolution
Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
Professionalism: Ability to maintain a high level of professionalism and work ethic in a fastpaced and challenging environment