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  • Contact Centre Customer Support Representative - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    1 month ago

    Isilumko Staffing (JHB) background

    Job title: Inbound Call Centre Agent

    Description

    About Isilumko Staffing (JHB)

    We are seeking a skilled and experienced customer support representative to join our team in the banking industry.

    Qualifications and Experience

    • A Matric certificate is required, along with a minimum of 2 years' experience in customer care or inbound call centre environments within the banking or financial services sector.
    • Bachelor of Commerce (BCOM) degree in Banking, Finance, Accounting, Auditing, Investments, or Economics is preferred.
    • Candidates must have a clear credit record and a clear criminal record.
    • Applicants should be willing to work on rotation shifts, including weekdays and Saturdays, as well as public holidays.
    • The successful candidate will receive a basic salary and incentive pay.

    Key Skills

    • Effective communication and negotiation skills are essential for this role.
    • Ability to handle objections and provide excellent customer service.
    • Strong relationship-building skills to establish trust with clients.

    Key Performance Areas

    • Respond to customer inquiries regarding credit cards in a timely manner.
    • Resolve customer queries efficiently.
    • Overcome client objections to meet sales targets.

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