Technical Support Analyst - Randburg - Tracker South Africa

    Tracker South Africa
    Tracker South Africa Randburg

    4 days ago

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    Description

    Job Category: Others: IT and Telecommunication

    Location: Randburg

    Contract Type: Permanent

    Remuneration: Market Related

    EE Position: Yes

    Introduction

    TRACKER requires the services of a Technical Support Analyst in our Technical Support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control.

    Key Duties and Responsibilities:

    1. Applying Configuration Control to All Products within the Business (IE: ATP/UAT/CAB/Manuals/Memos).
    2. Ensuring All Products Meet Physical and Functional Requirements.
    3. Ensuring All System Changes Are Identified, Controlled, Tested, and Recorded Prior to Release.
    4. Establishing Standards to Be Implemented within the Business.
    5. Driving the Effective Handover between CAB Handover and UAT/Training as Per Agreed Procedures.
    6. Mapping New Processes and Drafting of New Documentation.
    7. Statistical Reporting on Product Performance.
    8. Evaluating and Assessing Current Processes and Developing Solutions to Assist with Problem Areas.
    9. Communicating Actively and Effectively with Stakeholders/Clients/Business.

    Minimum Requirements:

    1. Three Years of Super User Experience.
    2. One Year of Software Testing Skills and Knowledge.
    3. IT Background Industry Experience (Advantageous).
    4. Computer Literacy.
    5. Problem-Solving Attributes.
    6. High Attention to Detail.


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