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  • Desktop Support Engineer - Cape Town - SA Commercial (Pty) Ltd

    SA Commercial (Pty) Ltd
    SA Commercial (Pty) Ltd Cape Town

    2 weeks ago

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    Description

    Job Purpose:

    As a Desktop Support Engineer, you will play a vital role in providing technical assistance to end-users, ensuring their IT systems operate efficiently and securely. This role involves troubleshooting hardware and software issues, managing IT deployments, and contributing to data security and management processes.

    Key Responsibilities:

    • Provide first-line technical support and troubleshooting for desktop hardware, software, and network-related issues.
    • Install, configure, and maintain computer systems, printers, and peripheral devices.
    • Manage hardware and software deployments, updates, and upgrades.
    • Assist with IT security protocols, including virus/spam control and backup processes.
    • Document issues, resolutions, and processes to maintain accurate records.
    • Train and assist users in utilizing IT systems effectively.
    • Collaborate with vendors and service providers for system maintenance and repairs.
    • Support data management activities and ensure compliance with IT security standards.

    Qualifications and Experience:

    • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
    • Minimum of 3+ years in a desktop support or IT helpdesk role.
    • Proficiency in troubleshooting desktop hardware and software issues, and familiarity with IT security principles.
    • Strong interpersonal and communication abilities with a customer-centric approach.
    • Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.

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