Service Advisor - Rustenburg - Clicks Group

Description

Deliver exceptional customer service and operational excellence at the point of sale. Ensure fast and efficient customer service, manage stock and cash effectively, and maintain a high standard of housekeeping and administration.

Job Description

As a Service Advisor, you will be responsible for:

• Directing and controlling all operational activities at the point of sale in a timely and efficient manner.
• Ensuring shop assistants/cashiers are trained, competent, motivated, and directed to fulfill their duties while delivering service excellence.
• Managing stock by enforcing security measures, cash controls, returns policies, and other administrative duties related to minimizing stock losses and maximizing security procedures.
• Providing superior customer service as a brand ambassador, being visible and offering a friendly and professional service.

Requirements

• Grade 12 with Maths 50% and English 50%
• Retail/Business Management qualification (External applicants)
• 1 year's experience in a customer-facing role, overseeing employees within a retail/FMCG store operations environment.
• Numeracy and stock management experience

Key Skills

• Financial management principles
• Retail/FMCG background and merchandising promotions principles
• Stock, cost, risk, and compliance management procedures
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures