Call Centre Agent - Century City, South Africa - H2R

H2R
H2R
Verified Company
Century City, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Western Cape, Century City

  • Monthly Cost To Company (Market related)


One of our clients in the Healthcare Industry has a vacancy available for a dynamic and multilingual individual to join their call center team in Cape Town.

As a Call Center Agent, you will be a crucial link between our customers and our cutting-edge medical scheme app.

This is a 12 month contract with the possibility to go permanent.


Key Responsibilities:


  • Guide customers through the process of downloading and using our medical aid app.
  • Troubleshoot technical issues and provide effective solutions in a clear and concise manner.
  • Communicate effectively in English and at least one additional language. Zulu, Xhosa, Afrikaans, Sesotho or Setswana will be advantageous, but other South African languages are also welcomed.
  • Assist a diverse range of customers in their preferred language.
  • Effectively dealing with client queries and complaints.
  • Listen actively and empathetically to customer concerns and assist with relevant guidance to persons seeking/ needing primary healthcare services.
  • Provide clear and supportive explanations tailored to the customer's understanding.
  • Analyze customer issues and find effective solutions while demonstrating patience and understanding.
  • Escalate complex technical or medical inquiries to specialised teams, as necessary.
  • Maintain accurate and detailed records of customer interactions and solutions provided.
  • Assist customers in navigating the app's features and functionalities.

Qualifications:


  • Minimum 2 to 4 years' experience.
  • Minimum education: Grade 12 (Matric) (South African equivalent). University and Diploma Grade preferred.
  • Fluency in English and at least one additional language from Zulu, Xhosa, Afrikaans, Sesotho, or Setswana.
  • Excellent computer literacy and the ability to adapt to new technologies quickly.
  • Previous customer service experience, preferably in a call center environment. Experience in the online sales or insurance industry will be advantageous.

Personal Attributes:


  • Exceptional communication skills with the ability to communicate complex information in a simple and understandable manner.
  • Empathetic and patient listener, with a genuine desire to help customers.
  • Adaptability and a positive attitude in a fastpaced and evolving work environment.

For more information please contact:

  • Dawn Hamer
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