System Administration and Support - Pretoria, South Africa - Mastech General Trading

Mastech General Trading

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The purpose of the role is: To provide support of System Administration and Support processes.

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Assist in the operation of System Administration:

Co-ordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.

Create, copy and update code files and system releases between Pre-production and Production.

Create and maintain standard operating procedures for BSS / System management for the ITIL components
Implementation of annual pensioner increases and increase letters.
Monitor System mailboxes and provide support.
Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
Call coordination of all BSS / System Management incidents / service requests / problems as allocated.
Control of process and data distribution to Actuaries.
Identify and access management (IAM).

Support of System Administration processes:

Ensure the integrity and quality enhancement of business transactions.
Remove and facilitate the removal of system warnings.
Fix system errors and payment instructions.
Merge members to fix systems errors through Workflow.
Merge members and system errors routed for correction.
Create and maintain system profiles.
Release system programs between preproduction and the production environments and execute release management activities for deployments.
Liaise with external parties for access to the GPAA and GEPF data base.
Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.

REQUIREMENTS:

An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment.

A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment.
Computer literacy that would include a good working knowledge of Microsoft Office products.
ITIL courses will serve as an advantage.

COMPETENCIES

Knowledge of:

Employee benefits, schemes and funds.
Applicable legislation.
IT environment (working knowledge).
GEPF services and products.
Applicable Testing Methodology and/ or related testing courses

Skills and competencies:

Business analytical skills.
Organising and problemsolving skills.
Above average communication skills (verbal and written) and the ability to communicate at all levels.
Customer oriented.
Ethical business conduct.
Ability to work under pressure.
Ability to take responsibility.

Salary:
R15, R20,000.00 per month

Ability to commute/relocate: