HR CC Junior Agent x2 - Secunda - Sasol

Description

Sasol is a global integrated chemicals and energy company with a 70-year heritage.

Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally.

Our company puts people at the center of everything we do.

About Us

We have a 70-year heritage in the industry.

We are a global leader in chemical and energy production.

Job Description

This role is responsible for providing customer service through multiple channels.

• Provide first call resolution where possible.
• Facilitate effective and efficient customer service and case management.

The ideal candidate will have experience in customer service and be able to work in a fast-paced environment.

Key Responsibilities

• Answer queries using phone, email, and in-person communication.
• Verify that queries are accurately logged, classified, and tracked according to contact centre standards.
• Capture and resolve service issues efficiently.
• Utilise references, source documentation, and contact centre systems to deliver correct advice and share information with clients.
• Prioritise and distinguish between the nature of queries to drive effective and quick resolution.
• Manage customer needs through efficient case management.
• Rout queries to the right specialist in the business unit for timely query resolution.
• Escalate and report complex queries to senior contact centre agent for resolution.
• Adhere to set safety standards and risk philosophy.
• Buid positive relationships with internal stakeholders to resolve customer queries effectively.
• Continuously improve own skills and knowledge through personal development plan.

Requirements

• High School / School Diploma or similar qualification.
• 5+ years of relevant working experience.

Personal and Professional Skills

• BC_Optimizes Work Processes.
• TC_Administrative Services.
• TC_Policies and Procedures.
• BC_Manages Complexity.
• BC_Plans and Aligns.
• TC_Data Control.
• BC_Action Oriented.
• TC_Planning and Organisation.
• TC_Compliance Management.
• BC_Ensures Accountability.
• TC_HR_People Advocacy.
• TC_HR_Digital Integration.
• TC_HR_Digital Literacy.
• TC_HR_Business Acumen.

Sasol is an equal opportunity employer. We strive for diversity and inclusion in our organisation.

We acknowledge that diversity is key to our growth and success.

Preference will be given to applicants from designated groups and people with disabilities.