Front of House Manager - Sandton, South Africa - HotelJobs

HotelJobs

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients
reduced costs, risk and complexities together with
increased quality, efficiency and productivity.

We specialise in
Catering,
Facilities Management,
Cleaning and Hygiene,
Pest Control,
Protection,
Energy,
Procurement,
Workspace Design,
Engineering, Remote Camps, and more.

Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Ensure that guests are greeted courteously
Be readily available at all times to deal with problems or complaints
Make sure that the front of house area has been serviced and maintained to the standards laid down by the Company
There must always be effective liaison between front of house and back of house departments
The sales control sheets of the cashiers must be balanced daily
Effective and speedy service
Ensure that enquiries, messages, are dealt with courteously and efficiently
All Front of House staff are correctly and smartly dressed at all times
The Front of House supervisor must ensure all areas are clean and tidy at all times
Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay
Hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected
Ensure that regular OntheJob training is taking place to agreed standards
Hold regular meetings with all Heads of Department. To ensure that staffing levels are correct and these are not exceeded without permission
Maximum security in all areas must be under your control
Act as Catering Manager when required
Attend Management Meetings as required
Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff
Ensure accurate and timeous submission of all reports and administrative work
Monitor trends within the industry and make suggestions how these could be implemented
Contribute to the growth/profits through effective administration and asset management.

Skills and Competencies

Excellent people skills
Strong interpersonal and communicative skills (verbal and written)
Strong judgement skills
Possess excellent basic math skills Competencies:
Flexibility with regards to working hours
Attention to detail
Client service orientated
Business management principles
Fully computer literate
Be able to communicate and understand the predominant language(s) of the canteen's trading area
Have knowledge of service and food and beverage, generally involving at least three years of frontofthehouse operations and/or assistant management positions.

Qualifications: