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  • Project Engineer I-JHB - Johannesburg - Oxyon Human Capital Solutions

    Oxyon Human Capital Solutions
    Oxyon Human Capital Solutions Johannesburg

    3 weeks ago

    Default job background
    Description

    Job Description:

    To have a strong and broad high-level knowledge of mining systems deployed. This role serves as a point of escalation for technical issues that the team raises while working on projects, and works through the escalation process to seek resolution to problems outside of the responsibility of Project Engineers and other technical staff.

    Key Responsibilities:

    1. Actively work on product/project deployment of complex mining solutions in a hands-on manner.
    2. Support and maintain software.
    3. Deliver bespoke customization as required.
    4. Troubleshoot system issues.
    5. Own and implement customer system configurations.
    6. Implement system customizations using scripting tools.
    7. Participate in onsite system installation efforts.
    8. Undertake complex problem solving involving multiple integrated systems.
    9. Evaluate relevant stakeholders about risks and or issues with the product and the technical solutions being deployed to customer sites.
    10. Escalation of critical issues requiring other stakeholders' input to resolve issues, specifically the relevant Mining Services or supporting team's representative.
    11. Maintain technical knowledge of current and upcoming product offerings.
    12. Stay up-to-date with current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships.
    13. Regularly report current project issues, including updates on status and resolution methods.
    14. Utilize relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company.
    15. Collaborate with the sales team in a pre-sales capacity (e.g., attending/leading technical presentations).
    16. Represent the company in a helpful, professional and courteous manner at all times.
    17. Maintain, enhance and adhere to the company documentation and reporting standards, systems and processes.
    18. Comply with the company's Workplace Health and Safety policies and procedures, participate in audits and comply with instructions given with respect to the health and safety of oneself and others.
    19. Perform other duties as required from time to time.

    Skills and Experience:

    1. Strong prioritizing and time management skills.
    2. Well-developed communication skills, both verbal and written.
    3. Ability to form strong relationships with customers and represent the company professionally.
    4. Ability to set and meet team and individual goals and deadlines.
    5. Ability to resolve technical and complex issues.
    6. Ability to rapidly grasp technical solutions, concepts and products.
    7. Maintaining and supporting Linux/Unix environments.
    8. Developing or supporting open-source software.
    9. Setting up and supporting relational databases.
    10. The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.

    Key Behaviour:

    1. Protect the company brand and reputation by exhibiting good behavior and reporting any non-compliance to safety, procedural, or other customer-dictated regulations.
    2. Maintain good relations with the customer's personnel and clearly communicate any issues that may arise.
    3. Establish and maintain effective working relationships with managers, technicians, and engineers.
    4. Continuously seek opportunities to improve the quality of systems, installations, and support procedures.

    Education Background:

    Bachelor's degree or foreign degree equivalent in Engineering (Computer/Mining/Electrical/Electronic), Computer Science, or a related field. 3 years of previous Mining Industry experience, preferably in a progressive role similar to this position, or as a software engineer, software consultant, mining engineer, or related occupational title. Fluency in English is required. Experience with Postgres, Sqlite, SQL Server, LINUX, LINUX shell scripting, Ubuntu, and working with remote teams is highly desirable.

    Travel:

    Travel (regionally and globally) to client sites is a requirement of this role.

    Working Relationships:

    1. Supervisor: Delegation and supervision, setting priorities and assignment of field support jobs and projects.
    2. Project Manager: Provide strategic direction; performance management and professional development; resolve escalated issues resulting from conflicting priorities across other functional teams.
    3. External Clients: Provide technical support according to contractual requirements and service level agreements.
    4. Field Support Technicians & Electronics Technicians: Provide technical support and backup as needed; cross-training to increase product knowledge.
    5. R&D Team: Communicate issues for resolution; provide technical support and advice as required.
    6. Product & Sales Manager: Provide feedback received from clients on product performance and improvements.

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