Regional Coordinator - Pietermaritzburg, South Africa - Health Solutions

Health Solutions
Health Solutions
Verified Company
Pietermaritzburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Introduction
Metropolitan is one of the oldest financial services brands in South Africa.

With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.


Role Purpose


Lead the regional offices/ walk-in center team to support clients with requests, queries, and documentation in accordance with agreed Service Level Agreements and legislative and compliance requirements.

Deliver an excellent client-centric experience.


Requirements:


  • Matric qualification.
  • A degree in Client Service; Business Management or Marketing.
  • 3 years Financial Services experience.
  • 2 years managerial experience (preferred).
  • Knowledge of the medical schemes industry will be an added advantage.
  • Ability to work after hours.
  • Ability to travel and in possession of a valid code 08 driver's license

Duties & Responsibilities

  • Induct, teach, coach, mentor, and supervise branch staff to meet and exceed performance standards and enable progression in their career path.
  • Recruit, select, and retain highquality branch staff to build capacity to meet current and future staffing needs in accordance with member visitation patterns.
  • Ensure the Branch meets and exceeds Voice of Customer (VOC), productivity, and quality targets.
  • Adhere to high ethical standards and ensure branch staff comply with SOPs and regulations.
  • Timeously complete all administrative and reporting duties, including staff engagements.
  • Continuously monitor turnaround times, quality standards and resolve issues speedily to enhance and deliver a superior customer experience.
  • Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
  • Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
  • Demonstrate exemplary leadership behavior, through personal involvement, commitment, and dedication in support of organizational values.
  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
  • Encourage innovation, change agility, and collaboration within the team.

Competencies

  • Ability to work under pressure while being clientcentric at all times.
  • Assertive with good communication skills and the ability to access and use information.
  • Ability to be creative, innovative, and a problem solver with collaboration and inclusiveness.
  • Selfmanagement and resultsdriven behavior with attention to detail and a high level of accuracy.
More jobs from Health Solutions
See all jobs of Health Solutions