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    • Team Leader: Technical Support - Stellenbosch - Capitec Bank

    Capitec Bank
    Capitec Bank Stellenbosch

    1 month ago

    Capitec Bank background
    Description

    Job Description

    We are seeking a motivated and experienced Technical Support Leader to join our team at Capitec Bank. This individual will be responsible for leading the delivery of technical support to users across the organization, ensuring that all IT-facilities and projects are executed in line with Service Level Agreements (SLAs) and organizational standards.

    Purpose Statement

    • To lead technical/support teams and ensure delivery on operational workload in line with SLA agreements.
    • To deliver technical/desktop support to users at Capitec Retail and Business Retail Centres.

    The successful candidate will have:

    Key Responsibilities

    • Liaise with vendors regarding technical changes and support.
    • Manage and lead people/teams, overseeing and validating work of others.
    • Provide detailed reports and trend analysis to inform managerial decision making.

    Requirements

    • A minimum of 5 years' experience in a corporate technical support environment.
    • Experience in supporting executive management end-users.
    • 4 years' experience working with knowledge related to Microsoft and Apple hardware and software technology.
    • ITIL v4 Foundation certification.

    Qualifications

    • A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science.

    Desirable Qualifications

    • Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science.

    Knowledge and Skills

    • People/team leadership and management practices and principles.
    • Regulatory requirements, compliance standards in a technical environment.
    • General operations management practices and principles and stakeholder and client management.

    Capitec is committed to diversity and equal opportunities; applications from suitable candidates will be considered strictly in support of our employment equity goals.

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