Applications Software Support - Epping, South Africa - Overseas Administration Management

Thabo Mthembu

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Thabo Mthembu

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Description

Key Responsibilities
Take ownership of assigned problems and resolve or escalate appropriately in a timely manner (Ownership is from allocation to closure)

  • Determine source, troubleshoot user issues and advise on appropriate action
  • Log all issues and actions taken on company helpdesk ticket system
  • Manage allocated tickets to ensure regular updates are gathered, logged and the user involved informed
  • Learn fundamental operations of commonly used software, hardware, and other equipment.

Competence Requirements

  • Resolve problem in person, via remote methods or by advising staff on appropriate actions in a timely manner.
  • Escalation of issues to Super Users or developers when applicable
  • Document resolutions for future reference
  • Daily checks that servers and databases are up to date.
  • Maintain confidentiality with regards to the information being processed, stored or accessed by users whilst supporting them.
  • Adhoc duties as assigned by the Manager.

Maintains confidentiality and operate with integrity

  • Share information readily when appropriate
  • Treat colleagues with respect and maintain confidentiality
  • Maintain high ethical standard both personally and professionally

Skills:


  • Excellent command of English
  • Basic IT knowledge
  • Strong MS Word Skills
  • Good MS Excel skills
  • Capacity to learn a complete operational software system from scratch
  • Experience in user support
  • Accounting skills an advantage
  • IT technical skills NOT required

Job Types:
Full-time, Permanent


Salary:
R1.00 per year


Ability to commute/relocate:

  • Epping,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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