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  • WFM Forecasting and Scheduling Analyst - Cape Town - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town

    1 month ago

    ABC Worldwide background
    Description
    Job Title: WFM Forecasting and Scheduling Analyst

    Develop and maintain accurate forecasting models to predict staffing needs based on historical data. Create and manage efficient scheduling for the team to optimize coverage and align with business objectives. Monitor real-time performance metrics and adjust schedules as needed to maintain service levels. Collaborate with various departments to ensure alignment of scheduling with overall business goals. Analyze performance and provide actionable insights to improve operational efficiency. Utilize Microsoft Excel and other relevant tools to generate reports and present findings to management. Stay updated on WFM trends and best practices to continuously improve the forecasting and scheduling processes.

    Essential Qualifications:
    • Bachelor's degree in Business, Finance, or related field.
    • Proficient in Microsoft Excel including advanced functions and data analysis.
    • Strong analytical skills with attention to detail.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and collaboratively in a dynamic environment.

    Desired Experience:
    • Minimum of 2 years and maximum of 20 years of experience in WFM or a related field.
    • Experience in forecasting and scheduling, with a focus on real-time performance metrics.
    • Familiarity with scheduling software and workforce management tools is a plus.

    Salary & Benefits:
    • Competitive monthly salary ranging from R20,000 to R25,000.
    • Comprehensive benefits package includes health insurance and retirement plans.
    • Opportunity for career growth and professional development within Amplify5.
    • Dynamic and inclusive work environment.

    Working Hours: 9 am - 6 pm Mon - Fri
    Location: Cape Town CBD

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