Customer Experience and Sales Specialist - Randburg, South Africa - Afrizan People Intelligence (PTY) LTD

Afrizan People Intelligence (PTY) LTD
Afrizan People Intelligence (PTY) LTD
Verified Company
Randburg, South Africa

4 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Customer Experience and Sales Specialist


Are you passionate about delivering exceptional customer experiences? Are you a skilled communicator with a talent for sales? If so, we have an exciting opportunity for you to become a Customer Experience and Sales Specialist with us.


Join our dynamic team and be part of a company that values effortless customer service, sales excellence, and career development.


Location:
Randburg, South Africa

Key Responsibilities:

  • Deliver an effortless customer experience by ensuring prompt and comprehensive resolution of customer inquiries and issues.
  • Serve as a brand ambassador, creating a positive image and managing the brand's impact on digital platforms.
  • Escalate complex issues or unresolved matters in accordance with the established escalation processes.
  • Generate quality leads and identify opportunities to sell and upsell products on all customer interactions.
  • Retain customers upon cancellation requests.
  • Conduct outbound proactive retentions campaigns.
  • Interact with customers on multiple platforms (inbound voice, outbound voice, digital platforms).
  • Drive customer usage by educating customers on selfservice and digital service platforms.

Experience:


  • Minimum of 12 years of customer service experience.
  • Sales/Upselling experience is advantageous.

Qualifications:

  • Matric Certificate or NQF 4 Equivalent

Job Types:
Full-time, Contract

Contract length: 12 months


Salary:
From R7,000.00 per month


Education:


  • High School (matric) (required)

Experience:


  • Customer service: 1 year (required)
  • Sales/Upselling: 1 year (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (required)
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