No more applications are being accepted for this job
- Jobs by Location
- Job by industries
Job Description
MAIN JOB PURPOSE
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Key Responsibilities;
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship. - Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete
- Technical support, maintenance, trouble shooting on retail machines.
- Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement.
Qualifications, Experience and Skills - Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
- ITIL is advantageous
Education - National Certificate Level 4 (N4) / Grade 12 (Required)
*ICT jobs in south africa
*Support Technician – East London (Own Reliable Vehicle Essential) in East London
Support Technician - Eastern Cape, East London, South Africa - Altron Bytes Systems Integration
Description
Altron Bytes Systems Integration's job vacancy, Career and Recruitment
Job title : Support Technician – East London (Own Reliable Vehicle Essential) jobs in Eastern Cape
Job Location : Eastern Cape, East London
Deadline : May 01, 2024
Quick Recommended Links