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  • Senior Solutions Consultant - Johannesburg, Gauteng - SYSPRO

    SYSPRO
    SYSPRO Johannesburg, Gauteng

    2 months ago

    Description

    Department:
    Consulting Services

    Location:
    SA | Central | Johannesburg

    Description
    Summarized Accountability:
    The Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products, and product-related, support and ensuring the resolution of all issues as required. The Senior Solutions Consultant is responsible to identify and resolve issues while maintaining SYSPRO standard procedures.

    Key Responsibilities
    Key Responsibilities:

    • The Solution Consultant assists the customer in ensuring business-relevant solutions are implemented and maintained and assists SYSPRO in achieving ALF retention and growth.
    • Ensure event tracking system procedures are followed when logging errors/queries.
    • Complete assigned work according to given schedule.
    • Provide maintenance support.
    • Analyze and recommend improvements on products, and procedures to improve customer usage of SYSPRO Software.
    • Prepare documentation for enhancements and log in the appropriate software.
    • Complete job sheets for all customers with pre-paid hours purchased and/or for all non-chargeable support and get customer to sign-off.

    Skills, Knowledge and Expertise
    Qualifications and Experience:

    • Senior certificate or NQF 4 equivalent.
    • B.Com IT or B. Com Accounting, PPIM will be advantageous
    • 3 - 5 years SYSPRO experience

    Knowledge:

    • Minimum 3 years' business process experience.
    • Minimum 3 years' SYSPRO product experience.

    Skills required:

    • Strong channel Industry knowledge
    • Strong influential ability
    • Strong business development abilities
    • Project management
    • Excellent communication skills

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