Account Director - Claremont, South Africa - IRI

Description

Your Responsibilities will include;

1. Exceptional day to day account management

• Proven track record of successful account management in a retail environment
• Be able to deal with a fast paced, high stakes account.
• Excellent communicator and able to manage key relationships effectively.
• Be willing and able to have difficult conversations with both clients as well as internal stakeholders across various situations and teams.
• Willing to operate across a number of time zones to collaborate across the globe with key stakeholders and support teams (US, ZA, India, Europe)
• Be a true leader who inspires and motivates whilst leading a team and delegating tasks.
• Provide client support and deal with queries daytoday.
• Manage client requests into actionable tasks and assign to relevant teams and team members
• Be proactive on task deadlines and client requests
• Give clear feedback to clients on progress and meeting summaries.
• Able and willing to be onsite at client every week.

2. Strong strategic account management & growth

• Scope to grow account and implement IRI solutions
• Scope to upsell on account
• Able to set clear objectives with the executive team and work collaboratively to set a strategic direction to achieve these with client.
• Ensure the financial targets are on track and any deviation, or possibility of deviation, are addressed in a timely manner
• Be able to set boundaries with clients whilst fully entrenching yourself in the retail environment.
• Be both resilient and tenacious especially when there is pressure on achieving financial results or completing tech implementations.
• Manage existing client contracts and create new contracts for new projects, including scope clarification, gathering business requirements and providing commercial numbers.

3. Technical

• Planner, structured and hungry to grow account.
• Must have experience in a retail background and a passion for technology solution rollouts.
• Strong numeracy and analytical abilities in an FMCG environment
• Strong understanding of large tech project rollouts and process management
• Work with a Tech project manager and oversee current and future tech implementations across various teams: ETL, Modelling, QA,
• Project Management, Product Management, Business Services Team and Tech Support teams
• Manage continued platform QA checking and ensure that Support tickets are addressed.
• Plan and manage the UAT for new implementations.

Experience:
Required


years:
Relevant work experience within FMCG/ Retail sector


Education:
Preferred

• Bachelors or better in Marketing Management
• Bachelors or better in General Business
• Bachelors or better in Business Economics

Behaviors:
Required

• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations:
Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Work-

Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business