Cluster Pharmacist Assistant - Pretoria - Medipost

    Medipost
    Medipost Pretoria

    1 week ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Cluster Pharmacist Assistant (Medipost M01)

    Industry: Pharmaceutical Sector

    Job Category: Pharmaceutical

    Contract Type: Permanent

    Remuneration: Market Related

    EE Position: Yes

    About the Role

    This exciting career opportunity exists at Medipost for a Cluster Pharmacist Assistant (M01) in Order Processing.

    Key Responsibilities

    1. Provide proper patient care as per Good Pharmacy Practice (GPP) regulations.
    2. Attend training on pharmacy acts and GPP.
    3. Attend SOP training and SOP revision training.
    4. Ensure compliance with POPI Act regulations.
    5. Comply with Company Policies, Procedures, and Standard Operating Procedures (SOP's).
    6. Capture chronic and acute medication prescriptions accurately and handle rejections according to company SOP's.
    7. Pay attention to detail when handling rejections, with special emphasis on claim responses.
    8. Attend to cluster and personal action diaries.
    9. Meet SLA requirements (complete mailbox profiles and action diaries within required timelines).
    10. Handle clinical discussions and/or enquiries with patients and healthcare professionals or Service Providers Network (SPN's).
    11. Respond to email messages or enquiries received from management, SPN's, or members in a professional manner.
    12. Attend to OUT OF WIP notifications.
    13. Prioritize rejected prescriptions and templates from Blind checking to ensure SLA compliance.
    14. Manage stock – understand cold chain processes, expiry dates, and stock returns.
    15. Participate in small group discussions and training by pharmacists.

    Minimum Requirements

    • Grade 12 with English and an additional official language, with a minimum pass rate of 50%.
    • Mathematics with a minimum pass rate of 50%.
    • Qualified Post Basic Pharmacist Assistant / Learner Post Basic Pharmacist Assistant (with completion of training at an accredited Training Academy).
    • South African Pharmacy Council (SAPC) registration.

    Training Required

    Training on company systems, including Medipost APP, online authorization system, and procedures, Employee Self-Service (ESS), etc.

    Competencies

    Verbal and written communication skills; listening skills; patience; empathy; conflict resolution; interpersonal and relationship building skills; adaptability; accuracy; detail-oriented; data capturing skills; ability to work under pressure; effective time and leave management; low error rate; sound knowledge of GPP; customer service-oriented.

    Specific Requirements

    1. Expected output during probation period communicated by line manager, as per career path level.
    2. Understanding of the implications of errors and service failures in a pharmacy environment.
    3. Performance/Disciplinary interventions will be applicable if service failures are not maintained at an average of 0 to 0.75 per month, which equates to a maximum of 3 service failures over a 4-month period.

    Other Important Information

    1. Willingness to work overtime when required by management.
    2. Continuous professional development – attending training or forums.
    3. Attend to group pharmacist-initiated activities.
    4. Willingness to assist with stock take if required at least once per year.
    5. Willingness to assist or attend training in other departments such as the Walk-in Pharmacy and Production.
    6. Inter-departmental training and assistance as needed.
    7. Participation in team building activities.

    Medipost Holdings is committed to promoting employment equity within the workplace, which is a driving factor in all recruitment decisions. We further encourage and welcome applications from persons with disabilities in creating a diverse and equitable workplace.

    Closing Statement:

    We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Should you not hear from us within two weeks, you can consider your application unsuccessful.

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