Client Relations Representative and Training - Cape Town, South Africa - People Mind Consulting

People Mind Consulting

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Duties and Responsibilities:

Training

Provide training on the inhouse company products (in person, on site & virtual).
Provide onthejob training and client support.
Support in the planning, scheduling, and organizing of training courses.
Presenting approved training material in a professional manner to strive for competency of students.
Support in the documenting and maintenance of a training management system.
Compile customized training material where required.
Support content team with training material.

Client Relations

Build and maintain positive client and industry relationships.
Scheduling of client interactions aligned with client monetary and strategic priority.
Facilitating structured interactions with allocated clients in line with specified procedures and outcomes.
Input in the design of the Client Retention strategy and ensuring the strategy is followed and implemented.
Administrative coordination of allocated Client Cancellations.
Continuous understanding of new product features through structured methods.
Business Analysis at existing clients to enable retention and upselling.
Ensure invoicing takes place correctly and on time on all new deals concluded.
Ensure changes to invoicing are documented in line with departmental policies.

Requirements & Skills

Wellpresented and confident;
Excellent communication and interpersonal communication skills;
Positive attitude;
High level of computer literacy with proficiency in Word, Excel, PowerPoint;
Good knowledge and working experience on Windows Outlook and Internet;
Passion for training and skills development on all levels;
Report writing;
Fluent in English;
Effective planning, organising and time management skills;
Attention to detail;
Ability to work with minimum supervision;
Ability to travel locally and internationally;
Client Relations experience (within the Risk & Security industry will be advantageous);
Ability to understand client requirements and translate into a solution;

Experience & Qualifications