Cloud Support Engineer - Cape Town - ENGINEERINGUK

    ENGINEERINGUK
    ENGINEERINGUK Cape Town

    1 day ago

    Default job background
    Upper Management / Consulting
    Description

    DESCRIPTION

    About Amazon Web Services
    Amazon Web Services is the market leader in cloud computing. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.

    Key Responsibilities:
    Every day will bring new challenges on the job while you:

    • Learn and use cutting-edge technologies.
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    • Interact with leading engineers around the world.
    • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    • Drive customer communication during critical events.
    • Drive projects that improve support-related processes and our customers' technical support experience.
    • Write tutorials, how-to videos, and other technical articles for the developer community.
    • Work on critical, highly complex customer problems that may span multiple AWS services.

    Why AWS Support?
    This is a customer support role - in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer cases through various contact channels including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

    Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

    Basic Qualifications:
    - Experience troubleshooting and debugging technical systems
    - 1+ years of technical support, or 1+ years of software development experience
    - Intermediate expertise in Machine Learning including but not limited to:
    - Good understanding of common Machine Learning algorithms such as Linear, Decision-Trees, Kmeans, etc.
    - Experience with one or more Machine Learning Frameworks such as TensorFlow, PyTorch, etc.
    - Experience with training models, hyperparameter tuning, hosting and deployment of models
    - Experience with data preparation techniques
    - Experience with one of the programming/scripting languages (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
    - Experience with System Administration with Linux and/or Microsoft Windows Server
    - Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related)

    PREFERRED QUALIFICATIONS:
    - Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics, or equivalent quantitative field.
    - Experienced with Linux system monitoring and analysis
    - Good understanding of distributed computing environments
    - Exposure to Virtualization (VMware, Xen, Hypervisor)
    - Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Dynamo DB, EMR, Glue, Athena
    - Exposure to security concepts / best practices

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

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