IT Service Desk Analyst - Cape Town, South Africa - Entersekt

Entersekt

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Why Entersekt

Founded over 11 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise.

Currently, we protect the digital transactions of over 67 million active users on our platform and hold over 60 registered patents that recognize innovation in digital security, payments, and user experience.

Entersekt offers their customers secure authentication and digital payments experiences that removes unnecessary friction.

Entersekt has invested in, and created, a diverse product portfolio that positions the company well to execute on its expansion in North America and European markets.

At Entersekt we are building an extraordinary delivery and support experience, and we are looking for exceptional people to help us realize that vision.

You will join an existing team of four engineers to help support our adapting service solution to the global market.

You enjoy working in a team, and collaborating with other teams to accomplish shared goals.

This requires humility, a drive towards self-improvement and a desire to expand your expertise beyond the direct requirements of your duties.

Entersekt is a global leader in our domain, so we set the bar high.

The Role

Responsibilities

Handling of escalated cases and incidents from regions and territories.
Managing hot issues and systemwide incidents to closure.
Handling daily technical support activities for desktop and network users.
Setting up computers and peripherals and test network connections.
Uptodate knowledge of latest industry trends and best practices.
Asset register maintenance, asset tracking and auditing of assets.
Creating asset lifecycle plans for hardware and software to ensure audit compliance.
Troubleshooting PCs and making recommendations in terms of rebuild, upgrade or replace.
Developing and managing effective professional working relationships with contractors and suppliers (who may be operating in other cities or countries).
Adhering to policies per published manuals and directives and assisting with the drafting of these policies where required.
Ensuring policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice).
Aligning people and processes.
Sourcing and procuring equipment and software licenses.
Managing stock levels of equipment and licenses.
Assisting in assembly and configuration of Entersekt proprietary servers.
Maintaining computer peripheral devices like printers and resolving associated problems, either directly or via service providers.
Comfortable learning new technologies.

Skills and Experience

Matric (Compulsory)
A tertiary qualification (diploma or degree) in IT
MCSE or equivalent diploma (Compulsory) MCP (Advantage)
A+ and N+ (Advantage)
At least 2 years' experience supporting users in a corporate environment
ITIL Foundations
Experience with Incident Management tools and systems (for example Jira, MS CRM, SysAid, Freshservice and understanding of the request workflows / journeys
Overall understanding of IT infrastructure and networking, including mobile networks and devices
Understanding macOS would be advantageous
Office 365 support (Intermediate advanced)
SMART Device Support (iPad, iPhone, and Android)
Windows Hello experience
MS Intune experience would be advantageous
MS Authenticator or similar 2FA product experience would be advantageous
Exposure to projects and delivery would be advantageous

Personality Attributes

Attention to detail, systematic approach to problem solving, proven track record in solving complex technical and systemlevel issues.
Professional attitude and behavior, as well as customer focus.
Excellent written and verbal communication skills, with an emphasis on confidence, flexibility, and professionalism this is key to this position.
Ability to build relationships with customers and colleagues.
Strong interest in selfimprovement and further studies.
Ability to own and drive special and adhoc projects assigned by management.
Selfmotivated with strong team spirit.
Valid Driver's license and own reliable transport (Compulsory).
South African citizen.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting.

That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields,