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  • CX Support Engineer - Cape Town - HR Genie

    HR Genie
    HR Genie Cape Town

    1 week ago

    HR Genie background
    Description

    Global Tech Firm Seeks CX Support Engineer Level 3

    About the Role

    We are looking for a highly skilled CX Support Engineer Level 3 to join our team in Cape Town on a contract basis. This is an excellent opportunity for someone who wants to work with a global tech firm and enjoy stability, growth, and attractive rates.

    Key Responsibilities:

    • Provide expert-level technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
    • Troubleshoot and resolve complex technical issues related to these platforms.
    • Collaborate with other support engineers and teams to ensure seamless service delivery.
    • Maintain and update technical documentation and support guides.

    Requirements:

    • Extensive experience with GenesysCloud, WebexCloud, SIP, and Avoxi trunks.
    • Strong problem-solving skills and ability to work under pressure.
    • Excellent communication skills, both written and verbal.
    • Ability to work independently and as part of a team.
    • Relevant certifications in GenesysCloud and WebexCloud are a plus.

    What We Offer:

    • A great working environment.
    • Opportunities for growth and development.
    • Attractive rates.

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