Cloud Solution Architect - Johannesburg, South Africa - Microsoft

Microsoft
Microsoft
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities:


Main Responsibilities:


  • Customer Centricity


  • Customer Satisfaction

  • Drive positive Customer Satisfaction & become a trusted advisor.


  • Customer Insights

  • Provide feedback & insights from customers.
  • Business Impact
  • Consumption (Cloud & Support) growth
  • Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Technical Leadership


  • Learn It All

  • Align individual skilling to team/area demands & Customer Success goals


  • Accelerate customer outcomes

  • Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & reuse to accelerate customer outcomes.

Qualifications:


Minimum Requirements:


  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
  • Strong Customer facing Consulting experience in cloud/infrastructure technologies, information technology (IT), network operations, technology solutions.
  • Extended experience and certification in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies.
  • Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
  • Commercial acumen: the ability to network with internal stakeholders and build a portfolio of customers in order to build and maintain a healthy portfolio of customers and billable work.

Additional requirements:


  • Drive People & Process: The ability to prepare the customer for operational readiness and longterm organizational adoption.
  • Optimization: The ability to guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
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