Specialist: Technical Support - Menlyn Park, South Africa - Assupol Life Ltd.
Description
1. Provide hardware and software support (LAN & WAN)- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- Provide 2nd line support to users on helpdesk
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
- Boardrooms and printers
- Assist with first line support in boardrooms.
- Assist with first line printer support
- Provide electronic access relating to buildings Procurement
- Assist with procurement of endpoint devices and accessories for users.
- Assist with maintenance of asset register with IT Asset Management Team
- Assist users
- Close all calls (using jira system) within the SLA.
Formal Education
- Matric
- National diploma in IT (Advantage)
- A+
- N+
- Atleast 3 Years' Experience in 2nd & 3rd line support
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