Client Experience Manager - Centurion, South Africa - THE SKILLS MINE (PTY) LTD

THE SKILLS MINE (PTY) LTD
THE SKILLS MINE (PTY) LTD
Verified Company
Centurion, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Requirements:


  • A bachelor's degree in business, marketing or a related discipline
  • 35 years data analyst experience within a financial services environment
  • 23 years managing a team
  • 23 years' experience in delivering innovative and clientcentric client experience design
  • Communication and storytelling skills

Responsibilities:


  • Responsible for management, analysis and action planning of VOC programme
  • Delivering story driven insights that are actionable
  • Driving solutioning workshops with the relevant stakeholders
  • Provide expertise and advice to clients and stakeholders to influence and improve client experience
  • Build and maintain relationships with clients and internal and external stakeholders
  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
  • Implement and supporting on Quality assurance for this team and the broader VOC programme / adhoc research pieces
  • Manage financial and other company resources under your control with due respect
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum
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