Installation Support Supervisor - Randburg, Gauteng
20 hours ago
Job description
Listing reference: track_001493
Listing status: Online
Apply by: 27 February 2026
Position summary
Industry: IT & Internet
Job category: Client Services
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Tracker requires the services of an Installation Support Supervisor in the Acquisitions Department situated at their Head Office based in Johannesburg. The Supervisor is responsible for managing staff, Reconciliation of all IR books, handling customer escalations, identifying opportunities and setting targets. This role will directly manage the Reconciliation agents - departmental KPI's and ensure proper training, application of offers and customer management is done. Communication and feedback to Management and other parts of the organization is an essential part of the role to ensure we have a feedback loop that enhances the overall customer experience and strategic objectives.
Job description
- Marketing of Tracker products and services to both existing and prospective clients
- Ensure that telephonic requests received within the Reconciliation Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
- Ensure that email requests (VAXs) received within the Reconciliation Division are handled efficiently and service level agreements are maintained
- Manages all customer activities and the daily running of the Reconciliation call centre
- Increases customer satisfaction via process improvement initiatives
- Listening to calls to improve quality and minimise errors and track agent performance
- Reviewing the performance of staff and identifying training and development needs
- Collation and discussion of KPA's and implementation of Performance Improvement Plans / Performance Development Plan's where applicable
- Ensuring that the necessary disciplinary action is taken in accordance to the Company's code of conduct
- Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
- Handling complex customer complaints
- Coaching, training, motivating, and retaining staff
- Manage department resources as required to support customer demands and needs
- Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction
- Assist with any other tasks or duties assigned by the Manager
Minimum requirements
- Matric
- 1 year Call Centre supervisory experience
- Proficient skills in Microsoft Word and Excel
- Excellent written and verbal skills
- Familiarity with Industrial Relations, Customer Relations and General Management will be advantageous
Competencies required:
- Leadership
- Creative thinking
- Influencing and convincing skills
- Negotiation Skills
- Conflict Management
- Customer service orientation
- High analytical and insight generation capabilities
- Resilience and ability to work under pressure
- Strong interpersonal skills
- Management of financial resources
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Articulating information effectively
- Coordination ability
Benefits
- Medical Aid
- Provident Fund
Similar jobs
Position Summary · Industry: IT & Internet · Job category: Client Services · Location: Randburg · Contract: Permanent · Remuneration: Market Related · EE position: No · Introduction · Tracker requires the services of an Installation Support Supervisor in the Acquisitions Departme ...
1 day ago
Position Summary · Industry: · IT & Internet · Job category: · Client Services · Location: · Randburg · Contract: · Permanent · Remuneration: · Market Related · EE position: · No · Introduction · Tracker requires the services of an Installation Support Supervisor in the Acquisiti ...
20 hours ago
The Business Support Supervisor is responsible for overseeing the smooth functioning of administrative and business support services at the client site.This includes supervising subordinate staff (e.g., Mailroom personnel), managing office service requests, coordinating site func ...
2 weeks ago
The Business Support Supervisor is responsible for overseeing the smooth functioning of administrative and business support services at the client site. · This includes supervising subordinate staff (e.g., Mailroom personnel), managing office service requests, coordinating site f ...
1 week ago
We are currently looking for a Support Supervisor to join our team in Pretoria. The successful candidate will be responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. · Assist with individual and te ...
5 days ago
Hire Resolve&aposs client seeks an Advances Technical Support Supervisor responsible for supervising the Advances Technical Support Division. · ...
5 days ago
We are seeking a strong people leader to build on momentum lead high-impact teams continue raising the bar for customer scientific excellenceDrive performance across multiple departments by defining KPIs aligning execution to business objectivesLead major customer-facing initiati ...
3 weeks ago
We are seeking a strong people leader to build on that momentum, lead high-impact teams, and continue raising the bar for customer and scientific excellence. · ...
3 weeks ago
We are looking for a dedicated, supportive Call Center Supervisor who can coach and motivate Call Center Representatives as they take calls from customers. · Ensure agents understand and comply with all call center objectives, performance standards, and policies · Set priorities ...
6 days ago
· Permanent · JHB004592 · Hospitality · Gauteng, Lanseria · R15k CTC per month - R18k CTC per month (Market related) · We're looking for a motivated Junior Front Office Supervisor to keep guests smiling and operations running smoothly. · What You'll Do · Lead the front desk team ...
1 day ago
· Permanent · JHB004592 · Hospitality · Gauteng, Lanseria · R15k CTC per month - R18k CTC per month (Market related) · We're looking for a motivated · Junior Front Office Supervisor · to keep guests smiling and operations running smoothly. · What You'll Do · Lead the front desk ...
1 day ago
We are currently seeking a Housekeeping Supervisor to join our vibrant team at Radisson Red Rosebank. ...
1 week ago
We are seeking a reliable and experienced Site Supervisor capable of managing the daily operations of a fuel filling station independently. · Grade 12 · Relevant retail, operations, or management training · ...
4 weeks ago
Tracker is seeking a detail-oriented and proactive Quality Verification Agent to join our Customer Engagement team at Head Office in Johannesburg. · ...
3 weeks ago
To provide accurate efficient and proactive administrative coordination and support to the Fleet Management function ensuring all vehicle tracking data documentation and operational processes are maintained in line with company standards regulatory requirements and service delive ...
3 weeks ago
The Retention Administrator supports customer retention strategies by developing data-driven reports. · Distribution of work allocation from various email boxes · Compile daily outstanding's on Business and Consumer retentions. · ...
1 week ago
Tracker requires a Caredesk Supervisor to maintain Customer Experience Centre standards in a high-pressure environment. · ...
3 weeks ago
Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. · ...
3 weeks ago
We are seeking a motivated individual to join our team as an Apprentice Level 2. The ideal candidate will work under the supervision of experienced professionals and participate in on-the-job training in their chosen field. · This role will provide hands-on experience and the opp ...
1 month ago
Tracker requires the services of a Premium Support Coordinator in the Customer Experience Care Desk department based at our Head Office in Johannesburg. · The candidate will deliver dedicated end-to-end support to Tracker Platinum-Gold and VIP customers, · ensuring exceptional se ...
1 month ago