Assistant SPA Manager - Honeydew, South Africa - Zenz Recruitment

Zenz Recruitment

Verified Company

Honeydew, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Assistant Spa Manager:

Honeydew, Johannesburg Area are you looking for a new challenge working in a Spa environment. Ensure staff allocated the correct work load for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures adhered to, organising staff rosters and ongoing training. Attend to clients queries. Supply information on services and treatments within the Spa to the clients. Perform treatments when required.

Qualifications and Experience:
Non negotiable Qualifications
Essential - Health & Skincare Diploma and ITEC or CIDESCO/City & Guilds required
Skill, 2 years Senior Therapist experience
Skill, 3 years experience and knowledge in administrative and clerical procedures
Skill, 3 years experience and knowledge of computers and MS Office, ESP
Knowledge of customer service principles and practices
Keyboard skills and ESP
Ability to answer phones, book and schedule, co-ordinate appointments accurately and take messages accurately
Skill and hands on experience performing all beauty treatments - 4 years experience
Skill and experience advising clients on all beauty treatments procedures
Skill and experience in retail product sales
Stock take

Key Competencies
Ability to use your initiative when undertaking decision making
Exemplary organisational skills including timekeeping and keeping records.

Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manor.

Team leadership qualities i.e.

being a good motivational speaker and example setter to the rest of your staff during team meetings and one to one discussions.

Excellent knowledge of the beauty therapy industry and an up to date skill set when it comes to performing treatments.

Good "people" skills, as a Supervisor you must be able to understand and assist staff if they need help
Ability to remain fair and professional at all times
Ability to deal with "difficult" Spa situations such as client complaints and staff disagreements in a diplomatic fashion.
An up to date and through knowledge of current health and safety in the workplace regulations.
Willingness to work flexible hours.
Have exceptional customer care skills.
Excellent verbal and written communication skills
Professional personal presentation
High skill customer service orientation
Information on beauty and nail technology treatments
Organizing and planning
Attention to detail
Initiative
Reliability
High stress tolerance
Multi task
Team Player

Salary & Benefits:
Rbasic according to experience

Working Hours:
Monday - Sunday

Salary:
R14, R18,000.00 per month

Ability to commute/relocate: