IT Technician - Johannesburg, South Africa - Cre8work

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    We are looking for a skilled and experienced IT Technician to join our team. The ideal candidate will play a pivotal role in ensuring the smooth functioning and optimization of our IT systems and services. The candidate will have a strong technical background with understanding of hardware, software, and networking, as well as excellent problem-solving and customer service skills.


    • Provide Tier 2 and 3 support to users
    • Troubleshoot and resolve complex technical issues
    • Install, configure, and maintain hardware and software
    • Manage user accounts and permissions
    • Perform regular system maintenance and updates
    • Monitor network activity and performance
    • Train users on new systems and software
    • Assist with the implementation of new technologies


    • 5+ years of experience in IT support with qualifications
    • Strong technical knowledge of hardware, software, and networking.
    • Excellent problem-solving and customer service skills.
    • Proven ability to work independently and as part of a team.
    • Excellent written and verbal communication skills.
    • Ability to work under pressure and meet deadlines.

    Desired Skills:

    • Experience with a Server setup, maintenance, and backup's/recovery
    • Experience with working on IT helpdesk
    • Experience with operating systems, including Windows, macOS, and Linux.
    • Experience with network setup, fault finding and maintenance.
    • Experience with basic IT Project management
    • Experience with cloud computing platforms, such as AWS, Azure, and Google Cloud Platform
    • Experience with IT security best practices