Sales Team Manager - Woodstock, South Africa - Megan Förg Consulting

Megan Förg Consulting

Verified Company

Woodstock, South Africa

3 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About the Role:

Reporting directly to the Head of Operations, the Operations Sales Team Manager will be an inspiring and dynamic professional with 3-5 years of sales team management experience.

They will excel in motivating their team, setting clear goals, and fostering open communication.

With a passion for sales, exceptional leadership skills, and a results-driven mindset, they will drive their team to exceed monthly targets while ensuring outstanding customer service.

Requirements:

Relevant Tertiary Qualification

5 years proven sales team management experience (not a standin 2IC role)

Must have E-commerce sales experience
Must have experience in Sales Campaign management
Experience in managing a team of E-commerce Call Centre Sales Agents
Previous experience within a sales management role in a financial institution advantageous Proven CRM and reporting on Excel and PowerPoint
Ability to communicate with all 'levels' within the business
Extensive sales and leadership experience, and ability to coach, train and mentor staff
Organizational and time-management skills
Ability to identify sales orientated leads and direct to sales teams.
Must be sales and target driven, and able to focus on performance in a sales environment
Ability to manage staff expectations in line with business requirements.
Ability to set and follow standard operating procedures.
Passion for Sales and Customer Service.

Responsibilities:

Manage a team or teams of E-commerce Call Centre Sales Agents - Inbound and Outbound
Delegating tasks, setting of targets and deadlines for the team.
Set daily, weekly goals ensuring monthly sales targets are met.
Recognize high performance and reward accomplishments.
Creating a team environment with an open communication culture.
Motivate and inspire team members.
Develop clear team goals and strategies to reach these.
Develop and implement an action plan for team when targets are not reached.
Communicate clear instructions to team members.
Highlight training needs and provide coaching.
Resolve issues and manage conflicts.
Ensure quality sales and customer service calls to all our clients.
Meeting quality control standards.
Monitor, evaluate calls made and received in the Call Centre (Sales and Service).
Manage day-to-day operations and activities which include but are not limited to the following: