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    • IT Support Engineer - Cape Town - NMG Consulting

    NMG Consulting
    NMG Consulting Cape Town

    1 month ago

    Default job background
    Description

    Job Description:

    We are seeking a highly skilled IT Support Engineer to provide world-class technical support to our employees. This role requires a high level of technical proficiency, excellent written and verbal communication skills, and the ability to diagnose and resolve complex technical issues quickly and effectively.

    About Us

    The NMG Group is a global advisory and intermediary firm focused exclusively on the financial services sector. Our guiding principle is to always 'Find a Better Way.'

    NMG Consulting is a leading multinational insurance, reinsurance and investments consultancy, integrating consulting, insights and analytics. We offer strategy consulting, insights, analytics and actuarial services to financial institutions including banks, insurers, reinsurers and fund managers.

    We are constantly evolving, and our work challenges and expands our peoples' knowledge at lightning speed. Our flat, team-based structures encourage participation from all experience levels – everyone is encouraged to contribute, regardless of their role. We advocate hearing different points of view, collaboration and constructive debate.

    Key Responsibilities:

    • Monitoring: Continuous monitoring of systems and software is critical for an NMG support engineer. Technical support engineers use various monitoring tools to be proactive.
    • Troubleshooting, Diagnosis, Resolution & Escalation: Troubleshoot to find the source of an issue, solve the problem, and communicate the process back to the client.
    • Interacting with Stakeholders: Handle cases with stakeholders experiencing hardware or software malfunctions. Onboard and offboard processes require support.
    • Technical Support: Work with local service providers to configure hardware and operating system for new computers to NMG standards.
    • Software Management: Manage licensing, updates, and configuration; scripting and automation, including liaison with Microsoft as required.

    Competencies, Qualifications & Experience:

    • Basic Microsoft Applications and Windows troubleshooting.
    • Ability to manage stakeholders, take on and deliver projects.
    • Proven ability to work on own initiative, prioritise workload, and make decisions under pressure.
    • Strong interpersonal and communication skills, both written and verbal.
    • 5+ years' experience supporting Microsoft 365, internal desktop systems software and hardware, relevant Microsoft 365 Administration certifications, application training, and incident ownership.

    Requirements:

    • Fluent in English.
    • Love building the best user experience.
    • Up-to-date expert knowledge or ability to research and learn.
    • Thrives in occasional healthy deadline pressure.
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