Academic Operations Coordinator - Johannesburg, South Africa - Jobking

Description

A leading tertiary institution in Sandton is looking for an Academic Operations Coordinator.

Please only apply if you have ALL of the following:

Education

Minimum of a National Diploma (three-year diploma) or Bachelors Degree
Postgraduate qualification advantageous
Work Experience

Minimum of 3 years work experience in administration, 2 years in project or operational management
Minimum of 2 years in a supervisory role and 3 years experience in customer service
Education

Minimum of a National Diploma or Bachelors Degree
Postgraduate qualification advantageous
Work Experience

Minimum of 3 years work experience in administration, 2 years in project or operational management
Minimum of 2 years in a supervisory role and 3 years experience in customer service
Academic Operational Management

Manages data on retention statistics system
Manages the academic delivery of designated programmes
Ensures timely preparation of assessments
Compiles and manages timetables according to programme criteria
Manages the compilation and distribution of all academic reports
Verifies all marks and prepares moderation
Manages the on and off site storage process of academic material
Manages the ordering and distribution of material
Compiles the graduation lists for particular programmes per campus
Customer Service

Manages student academic orientation
Meets project deadlines
Addresses all student queries for both current and past students
Addresses parent/account payer queries/ complaints by investigating and resolving the matter
Addresses all lecturer queries
Liaises with external institutions
Calls students to determine retention
Confirms qualifications
Writes letters of conduct
Integrated Student Support

Identifies at risk students
Contacts students and parents to follow up on all reported and solved cases
Liaises with student support department
Academic Operations Administrator Supervision

Trains and supervises Academic Operations Administrators and their mandate
Monitors the processing of assessments by AOAs
Oversees that AOAs are adhering to processes and systems
Monitors the capturing and processing of results and attendance
Lecturer Supervision

Sources experienced lecturers who are specialised in their specific fields
Prepares contracts for Independent Contractors
Manages lecturers and addressed lecturer queries
Reviews lecturer performance throughout the year
Manages the lecturer briefings and budget
Competencies

Interpersonal and communications skills
Problem solving skills
Best suited to a friendly, organised person who works accurately and is able to handle pressure
Coaching and mentoring skills
Time management skills
Education

Minimum of a National Diploma or Bachelors Degree
Postgraduate qualification advantageous
Work Experience

Minimum of 3 years work experience in administration, 2 years in project or operational management
Minimum of 2 years in a supervisory role and 3 years experience in customer service
Market-related salary

Apply Here