Front Office Manager - Helderberg, South Africa - The Roberts Connexion

The Roberts Connexion

Verified Company

Helderberg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The purpose of the position is to ensure that guests receive a heart-warming welcome and to coordinate all front office activities, reservations, and guest services.

Minimum Experience and Qualification Required:

Grade 1
Post matric hotel school qualification would be advantageous.
35 years' experience in a fivestar property
Good knowledge of hotel management system
Proficiency in English (oral and written)
Good knowledge of MS Office, particularly Excel and Word
Good organizational and multitasking abilities
Computer literacy
Excellent communication skills
Good numeracy skills
High level of English proficiency
Must be motivated, enthusiastic, and energetic.
Must be a team player, with a positive attitude.
Must be willing to work shifts.
Must be able to work under pressure.
Own transport preferable

Key Performance Objectives:

Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.
Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is adhered to at all times.
Ensuring that all charges are correctly entered on the guests bill and that this is up to date at all times.
To carry out or ensure that regular onthejobtraining is taking place to agreed standards.
To act as Duty Manager when required
Ensuring accurate and timeous submission of all reports and administrative work
To prepare and submit on the required format annual budgetary information as required.
To monitor trends within the industry and make suggestions howe these could be implemented.
Train, supervise and support office staff, including receptionist and duty managers.
Schedule shifts
Ensure timely and accurate guest service.
Ensuring the front desk provides a professional and friendly service for guests.
Dealing with guests, including handling complaints when they come to the desk.
Troubleshooting emergencies and liaising with other departments