Mems Se - Boksburg, South Africa - Michelin

Description

• Designs/builds processes & solutions at the best cost/performance (including definition of data quality, key process control needs, performance measurement and impacts on organizations-jobs)
• Customize and adapt the installations of the equipment to the customer needs and/or request
• Coordinates, plans & tests processes & solutions
• Develop new standards installation solutions
• Builds change management plan including training plan and guarantees deployment through the network (Product Experts, Business Support Expert, etc)
• Defines deployment roadmap and coordinates processes & solutions deployment
• Leads the Transfer to Operations and followsup until business value is delivered
• Ensure that all Enhanced opportunities are fully supported to establish the customer need and suitability of the overall solution
• Validation includes supporting the accurate supply of information to correctly qualify tenders.
• Provide content, resourcing and input for continuous development of Product Knowledge, articulating the value message, identifying ROI opportunities, open conversations on Smarter Connections.

• Troubleshoot existing customer or partner solutions (level 23 support)
• Co facilitates meeting when needed (peers, Sales, etc)
• Informs and trains on the new solutions (process & tools)
• Shares project knowledge and provide feedback and guidance to junior team members
• Be the interface between the Service provider and the client and provide assistance and/or support when needed.
• Develop and deliver training on any type of solutions (standard/refurbished /new) in order to guarantee the technical quality of the service.
• Support the sales team during the sales calls to deliver the value message, focusing on ROI and benefit.
• Use opportunities to meet IT/CIO people in the customer to promote the value of connecting business systems and know when to introduce the experts.
• Learn and maintain technical knowledge of the telematics platform and portal features

• Define the Product installation process, the accessories assembling manuals and the work instructions for the technical network training. Consolidates, validates needs for processes and tools evolution and drives their implementation
• Conduct analysis on the customer operation facilities
• Assess the customer products and installation processes
• Analyze technical reports requesting financial compensation due to product or installation failures that may have caused damages to the customer's vehicle.
• Prospect and open new technical installation (provider) locations for the deployment of the solution
• Fully align to the sales strategy and calendar to support the development of sales team skills through out continuous training