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    • Club Coach Quality Officer - Johannesburg - SmartStart South Africa

    SmartStart South Africa
    SmartStart South Africa Johannesburg

    2 weeks ago

    Default job background
    Upper Management / Consulting
    Description

    Job Description

    Role Overview

    We are seeking an experienced professional to lead our coaching network, ensuring the delivery of high-quality early learning programs for children aged three to five.

    Key Responsibilities

    • Onboard new coaches, providing comprehensive training and support to ensure they are well-equipped for their roles.
    • Conduct regular training sessions and briefings for club coaches, fostering a deeper understanding of the SmartStart program and promoting integrity in its implementation.
    • Coordinate annual coach gatherings, facilitating learning, engagement, and skills development.
    • Co-design and co-develop a 'master' club coach role and associated system within the network.

    Quality Assurance & In-field Support

    • Contribute to the ongoing improvement of quality assurance processes for coaches.
    • Conduct in-field coaching and quality assurance visits to enhance coaching practice across the network.
    • Makes informed judgments about coaching quality.
    • Provides feedback to Club Coach supervisors and the hub team to enable program adaptations and in-field learning.
    • Offers support and coaching to new club coaches and ongoing support to club coach teams to improve performance and fidelity to the SmartStart program and coaching QA systems.
    • Identifies in-field issues or barriers affecting multiple coaches' performance and addresses these or escalates them to relevant teams for resolution.
    • Consolidates learnings and shares them with the Hub Coach Network Manager and relevant colleagues.
    • Provides constructive feedback and recognizes areas for improvement, fostering a developmental mindset among coaches.

    Recording (Documenting), Reporting & Reflecting

    • Records and reports on in-field activities, including support provided to coaches.
    • Contributes to the coach individual development plan and updates the club coach dashboard.

    Requirements

    Key Specifications

    We are looking for a candidate with:

    Qualifications

    • Experience in Early Childhood Development (ECD) sector or education, with a focus on coaching networks for ECD practitioners or educational workers.
    • Excellent training, coaching, and mentoring skills, with a proven ability to work with diverse teams.
    • Experience as a SmartStart club coach is required, and experience as a team leader will be an added benefit.
    • Excellent documentation skills, with the ability to report on activities and escalate issues effectively.
    • A developmental mindset, with the ability to work with individuals' strengths and provide supportive, constructive feedback.
    • Strong problem-solving skills and the ability to work independently in the field.
    • Strong interpersonal and communication skills.
    • High level of organizational and planning abilities.
    • An independent worker, who is self-motivated and organized with good time management skills.
    • Ability to manage multiple priorities and adapt to changing circumstances.
    • Collaborative mindset with a focus on continuous improvement.

    General Skills

    • Good planning and problem-solving skills, with a proactive approach to overcoming challenges and achieving objectives.
    • Ability to build relationships with coaches, fostering a collaborative and productive work environment.
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